Returns & Exchanges
At Bernstein Polska, we want you to be completely satisfied with your home furnishings. If a product does not meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log in to your customer account and navigate to the 'My Orders' section to select the items you wish to return and receive a Return Authorization number.
Secure Packaging
Carefully pack the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Ship to Our Warehouse
Affix the provided shipping label to your parcel and drop it off at your nearest authorized courier point or schedule a collection for larger furniture items.
Inspection and Refund
Once our quality control team inspects the returned goods, we will process your refund or dispatch your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing